Snow Joe
  • Customer Service
  • Carlstadt, NJ, USA
  • Full Time

Job Description

Are you ready to GO WITH JOE? Snow Joe has an immediate opening for a Retail Support Agent at our Distribution Center in Mahwah. We are looking for an eager, passionate, knowledgeable, and helpful team player who is ready to take on new and exciting challenges. The Retail Support Agent is a liaison between operations and accounting to investigate chargeback claims.

Job Responsibilities

  • Interact with customers by answering phone calls promptly, responding to emails within 24 hours along with updating, responding to portal requests
  • Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
  • Investigate status reports on shipments, and help to package and ship products as needed.
  • Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.
  • Assist in obtaining Bill of Ladings, Invoices, and EDI Documentation
  • Work directly with Internal Teams: Transportation, Accounts Receivable/CB Team, Sales, EDI
  • Ability to Multi-Task, handling multiple assignments simultaneously
  • Ability to form concise information for email purposes, reporting purposes
  • Ability to verbalize information obtained

Job Skills & Qualifications

Desired Skills and Competencies:

  • Must have experience working with big box retailers and e-tailers- i.e. Wal-Mart, Home Depot, Amazon and similar companies
  • Excellent written and oral communication skills
  • Strong organizational and analytical skills; attention to detail a must!
  • Ability to work independently and prioritize responsibilities
  • Ability to meet deadlines
  • Knowledge of ERP systems, specifically Microsoft Dynamics GP, is a plus but not required
  • Microsoft SQL knowledge a plus, but not required
  • At least 3 years' experience required

Education and Experience:

  • Bachelor's degree preferred/Associates degree + relevant work experience
  • 1+ years applicable customer service experience
  • Operations Customer Support experience a plus
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